Customer Billing Cycle:
Water meters are generally
read during a 3 week period each month, beginning the 15th of the month and ending
around the 24th of the month, depending on weather, weekends, holidays, etc. Bills
are generally mailed on the 24th of the month and due by the 9th of the
following month, also depending on weather, weekends, holidays, etc.
Because of the
extended time required for the billing process, we do
not carry a balance forward from the previous month. Therefore,
to avoid late fees, penalties, or disconnection, if you have not received a bill by the 30th of the month, please call our office for your balance due amount.
A 5% late fee is added to
the bill on the day after the due date. A $5.00 collection notice is
mailed to the customer if a payment has not been received by the 10th
day after the due date. A $10.00 collection door hanger notice is
placed at the customer’s residence 2 days after the deadline date
listed on the collection notice. If payment has not been received by
the deadline on the collection door hanger notice, service will be
disconnected and the deposit may be applied to the amount owed. To
reconnect service due to nonpayment, a new deposit is required if
applicable plus a $30.00 reconnection fee, including the previous and current
Payments received in the
drop box after hours, between 4:30 p.m. and 7:59 a.m. the following day
are posted to the account using the date previous to the morning before
we open. Online payments made after 10:59 p.m. will be posted to the account on the next business day.